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CRM & Business Management Software Specialist Achieves Certification

Has achieved the internationally recognised quality standard ISO 9001: 2008

Concentrix, a customer relationship management (CRM) specialist, Business Management software and IT solutions provider, has achieved the internationally recognised quality standard ISO 9001: 2008. The achievement formally demonstrates that Concentrix uses robust quality management procedures and takes action to ensure customer satisfaction and the quality of its products and services.

Commenting on the award, Concentrix Customer Services Manager Paul Ince said “We’re delighted to have achieved ISO9001:2008 accreditation. It’s great news for our customers as the certification provides assurance that we work to the very highest standards in all areas of our business.”

One of only a handful of companies in the UK business management software and IT sector have achieved ISO 9001: 2008, and accreditation can sometimes take years to accomplish. However Concentrix gained certification extremely quickly.

Ince continues “Not only did we get ISO9001 on our first attempt; we did it in just a few weeks. It was by no means easy, but I think we got it so quickly because of the teamwork and dedication to quality that runs throughout our company. Everyone at Concentrix is committed to customer satisfaction and delivering the very best products and services in our field.”

ISO 9001 is the world’s most established quality framework, currently in use by over ¾ million organizations worldwide. As well as customer satisfaction and quality, the achievement also demonstrates that Concentrix takes action to comply with all relevant regulations.

The award was made through BSI, the global independent business services organization and the world’s first national standards body.

Background Information
Concentrix is a leading UK independent CRM specialist, business management software and IT solutions provider. Founded in 1999, Concentrix helps companies increase competitiveness, profitability and customer satisfaction by improving business processes, systems and IT.

Concentrix solutions are based on recognised, 'best-of-breed' software products. These include Microsoft CRM, (Concentrix is a Microsoft Gold Certified Partner and Microsoft Authorised Education Reseller) and as a fully accredited Sage Business Partner, Sage SalesLogix and Sage CRM (Concentrix was awarded Sage CRM Business Partner of the Year in 2009 and a place in the Sage Circle of Excellence), Sage SalesLogix and GoldMine.

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